Payment Methods
Two payment methods are available to pay online:
- PayPal
- Bank payment and payment using a debit or a credit card
Cancellations and Ticket Return
If you would like to cancel your Flexy tickets, please contact us by phone +30 2815 000200 (call charges may vary depending on your telecommunication provider) and we will inform you of the required actions, such as drawing up an email with a request for the ticket return.
Tickets with Transfer can be cancelled or be moved to a new date provided that the Transfer cost is paid again and the request is made up until 20:00 of the previous day. In any other case you will not be entitled to a refund.
Discount Tickets are not subject to refunds and cannot be used next year.
Watercity’s watergames and facilities have mechanical and sometimes electrical components therefore we reserve the right to close attractions for maintenance. If one or more attractions are out of order, you will not be entitled to a refund in whole or part of the cost of the entrance ticket.
In the unfortunate case of bad weather conditions Watercity reserves the right to keep the park closed for your own safety. In this event, you are entitled to change dates in all ticket types.
In case of serious breakdown, catastrophe or threat of explosive or any other type of threat, we reserve the right to vacate the park for safety reasons. In this event, no refunds will be available.
Watercity has the right to change its opening hours or opening dates at any time without any prior notice. In this event, refunds will be available of all types of tickets.
You are not entitled to a refund of any ticket type once you are inside Watercity.
We reserve the right to amend our cancellation and returns policy at any time.
Technical Support
If you have any questions or problems regarding the use of the website, please contact us at info@watercity.gr or by phone +30 2815 000200.
